Popular Articles

  1. We're Here to Support You

    Last Updated: 11/07/2024 in Financial Hardship
    Contact our Homeowner Assistance Team Phone:   855.704.3847 Online:  Log in to send us a secured message or  email us Hours of Operation:  Monday - Friday from 6 a.m. to 6 p.m. MT and Saturday from 8 a.m. to noon MT. We understand  that ...

  2. Escrow Basics

    Last Updated: 10/29/2025 in Escrow, Tax & Insurance
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

  3. Change in Your Mortgage Payment

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too.  Reasons your expenses changed may include: Insurance: Changes...

  4. How to Register

    Last Updated: 11/04/2024 in Online Access
    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOG IN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields ...

  5. Mail a Payment

    Last Updated: 09/12/2024 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...

  6. Disaster Assistance

    Last Updated: 10/29/2025 in Disaster Claims & Assistance
    I am having trouble making mortgage payments due to a disaster. What can I do?  If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...

  7. Property Taxes

    Last Updated: 10/29/2025 in Escrow, Tax & Insurance
    I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...

  8. Looking to Reduce Your Payment?

    Last Updated: 10/29/2025 in Lower My Payment
    We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...

  9. Surplus

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow surplus?  All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...

  10. Who to Contact

    Last Updated: 10/29/2025 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...