Popular Articles

  1. Escrow Basics

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

  2. Insurance Department

    Last Updated: 11/24/2025 in Contact Us
    Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, ple...

  3. Homeowner's/Hazard Insurance

    Last Updated: 11/03/2026 in Escrow, Tax & Insurance
    I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...

  4. We're Here to Support You

    Last Updated: 11/07/2024 in Financial Hardship
    Contact our Homeowner Assistance Team Phone:   855.704.3847 Online:  Log in to send us a secured message or  email us Hours of Operation:  Monday - Friday from 6 a.m. to 6 p.m. MT and Saturday from 8 a.m. to noon MT. We understand  that ...

  5. Accessing Statements Online

    Last Updated: 09/08/2026 in Go Paperless
    Here's how to find statements and other select communications online: Log into your online account Go to Documents Click or tap the type of document you're looking for (e.g., Taxes or Escrow) to see the statements available Click or tap the...

  6. Getting Started

    Last Updated: 11/03/2026 in Online Access
    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...

  7. Your First Payment

    Last Updated: 11/03/2026 in Newly Closed Loans
    When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can ch...

  8. Getting Started

    Last Updated: 11/03/2026 in Newly Closed Loans
    Congratulations on your recent closing! We are happy to continue serving you. Our goal is to make homeownership easy and convenient, every step of the way  As your servicer, you can expect us to:   Send statements. Receive and apply yo...

  9. Mortgage Assistance Options

    Last Updated: 11/03/2026 in Financial Hardship
    Need  M ortgage  A ssistance ?   Whether  you ’re  experiencing hardship due to loss of employment, income reduction, illness or other related impacts , here are your options  that may be available to you based on investor guidelin...

  10. Mail a Payment

    Last Updated: 09/12/2024 in Contact Us
    Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone, and by mail.  Mail a Payment: PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: 10800 E Geddes Ave, Suite 100 En...